Organisations need to understand traditional IT assets as well as new asset classes, like SaaS entitlements, learning data, intellectual property, cloud computing resources, and artificial intelligence models. This will help them comprehend complexity and streamline processes.

To make this complex system efficient and less chaotic, the usage of AI, well-structured data, and intense automation is necessary. With automation, bearing the majority of the management burden becomes easier.

This white paper talks about how the right, automated solution can assist organisations optimise ITSM operations and asset management.